Privacy Policy

Who we are

Drooi is a community platform for pet owners and pet care providers in New Zealand, based in Wānaka, New Zealand. Drooi is operated by Manuel Moreno Aguilar, a sole trader registered in New Zealand (NZBN 9429053749222). You can reach us at Contact us.

What information we collect

When you create an account we collect:

• Your name and email address
• Your region in New Zealand
• Your role (pet owner or provider)
• Any profile photo you choose to upload
• Pet information you add (name, species, breed, photo)

When you use the app we also collect activity such as booking requests, messages, lost pet reports, and sightings.

How we use your information

• To operate the Drooi platform and provide its features
• To send you email notifications about bookings, lost pets in your region, and sightings
• To display your public profile to other Drooi users
• To improve the platform over time

We do not sell your information to third parties. Ever.

How we store your data

Your data is stored securely using industry-standard encryption and row-level security, ensuring only you and authorised users can access your information.

Emails

We send transactional emails (account confirmation, booking notifications, lost pet alerts) via Resend from hello@drooi.app. We may also occasionally email you about new features, product updates, or offers. You can unsubscribe from these at any time using the link in the email, or by contacting us — this won't affect transactional emails needed to run your bookings.

Google sign-in

If you sign in with Google, we receive your name and email address from Google. We do not receive your Google password or any other Google account data.

Identity verification

If you choose to get verified (the blue check), your identity document and selfie are collected and checked by Stripe Identity, our verification provider. Drooi never sees or stores your ID document or selfie. We only receive the result of the check (pass or fail) and a confirmation that you are verified. Payments for verification are processed by Stripe; we never see your card details. See Stripe’s privacy policy at stripe.com/privacy for how they handle this data.

Your rights

• You can update your profile at any time from within the app
• You can delete your account permanently from Profile → Delete Account
• You can request a copy of your data by emailing us

Cookies

We use cookies only for authentication — to keep you signed in. We do not use tracking or advertising cookies.

Changes to this policy

If we make significant changes to this policy we will notify users by email or by a notice on the app.

Contact

For any privacy questions or requests, email us at Contact us.